About
Apto Solutions is an asset recovery and technology solutions provider. Whether you are looking to expand your current network or liquidate all or part of your assets, Apto Solutions will maximize your return.
Apto Solutions maintains an active database of recent global asset sale transactions and prices from all major and minor manufacturers as well as an ever-increasing list of customers that continue to purchase assets as they expand their networks. Our diverse customer base has allowed us to complete transactions all over the world.
Apto Solutions is always looking for great people to work for us. Check out links to our Company Homepage and Job Board for opportunities at Apto Solutions. We are growing faster than ever with all of the business coming our way. We take pride in the smart, dedicated, and hardworking diverse group of people working here. Who wouldn’t want to work with that? What to look forward to…
Benefits
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Medical and Dental Insurance – Qualify the 1st of the month after 90 days of employment.
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Company paid Long Term Disability and Life Insurance – Qualify the 1st of the month after 90 days of employment.
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401K Retirement Plan – Qualify the 1st day you start here!
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All the coffee and espresso you could want to put you into hyperdrive.
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Friday Company Breakfast.
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Reassurance that we play our part in being Green!
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Greatest group of people to work with.
Clifton Sweet said,
May 26, 2008 @ 2:29 pm
Clifton T. Sweet
125 Signal Point
Dallas, Georgia 30132
(678) 887-5043 cell
cliftonsweet@hotmail.com
Summary of Qualifications
A detailed oriented, self motivated professional, with extensive experience in sales, marketing and management in the insurance, finance and credit card industry.
Work areas of expertise include:
• Project management
• Oral and Written communications
• Problem analysis and resolution
• Testing and Auditing
Software Knowledge: Microsoft Office including Word, Excel (tables, graphing/charting, forecasting,), PowerPoint
Significant Work Experience
New York Life
Licensed Insurance Sales Agent 09/07 to 05/08
Assisting company goals by; analyzing, while reviewing client needs offering clients appropriate insurance/financial products based on needs. Develop and implement a strategy to help client achieve their goals. Resolve client inquiries and issues. Generate lead base.
Bank of America, Kennesaw Georgia 06/03 to 08/31/2007
Customer Assistance Collections Team Leader 2007
• Directly involved in project planning, targeting impacts and issues leading to pending charge-off accounts or arbitration. Additional responsibilities include
• Coaching and developing team to top performance level.
• Strive to achieve one call resolution with every customer interaction by managing and tracking associates pause and ACH time.
• Achieved 126% of my peer average for Dollars Collected ($899,626 versus $710,059)
• Exceeded goal 22 months out of 24
• Awarded bonus points several months, out of the year for Delighting the Customer campaign
Customer Assistance Senior Collector II 2005-2005
• Responsible for analyzing and approving several types of work out programs, that assist customer with delinquency.
• Consistently follow up on commitments with customer to ensure paperwork is submitted in a timely fashion.
• Mentor and assist new hires, while maintaining a book of business to collect on. Help with higher level calls, or manager calls from peers.
• Assist with new hire education.
• Implement team outings and associate meetings.
• Achieved top performer, exceeding company goals 6 months out the year.
• Remain in top 10% for collection rate average of $550,125/month versus peer average of $359,570/month
Fraud Analyst II 08/04 – 03/05
• Delivered superior customer service by handling inquiries and request via telephone.
• Process fraud claims, authorize emergency access to accounts for customers and search accounts for suspicious activities.
• Awarded cash bonuses for locating fraud on customer’s account
• Consistently accomplished department goals receiving excellent ratings on call monitoring surveys.
• Received “Award of Excellence” for consistently utilizing pro-active analysis and problem resolution.
Lead Quality Unit Coordinator/Advisor 04/04 – 08/05
• Identify training needs for team and report findings to Operations Manager.
• Organized detailed training material.
• Facilitated new hire education classes.
• Analyze and monitor inbound calls during probation period for new hire associates. Consistent monitoring, coaching and side-by-sides with associates to ensure sales/quality goals are met. Administer accurate and appropriate feedback.
• Review daily, weekly and monthly statistics for team and provide regular status reports for all project areas.
Customer Satisfaction Specialist II 06/03 – 04/04
• Managed inbound and outbound telephone calls from.
• Developing and establishing good relations with customers.
• Consistently awarded cash bonuses and gift cards for performances
• Selected to mentor other peers to help increase job knowledge
• Awarded for recognizing values, achieving one call resolution with every customer interaction
Centex Home Team Marietta, Georgia
Lead Customer Service Sales Manager 12/01 -10/02
• Consistent monitoring, coaching and side-by-sides ensuring sales/quality goals are met.
• Conduct regular morning meetings with team to ensure morale is up and address and problems
• Monitor team metrics on daily basis: Actual Performance vs. Objectives.
• Successfully achieving cash bonuses from team performance
Education
College of Staten Island 1998 – 1999
Katherine Gibbs School 1999 – 2001
Visual Communication / Computer Graphics, AAS
Devry University present Senior student
Business Management BS